We now ship Worldwide. Shipping costs are calculated at checkout. The rates depend on multiple factors:
- The size and weight of the order.
- The destination country of the customer.
- The location of the warehouse where the product is stored. Our warehouses are all around the world.
The shipping rate will be presented before you complete your purchase.
All product prices are listed in Canadian Dollars, unless you change the currency you wish to shop in. Please be aware of any applicable exchange rates or taxes while purchasing online.
PROCESSING AND DELIVERY TIME
Orders are typically processed within 2-5 business days. The processing time is the period within which our fulfillment team prepares your items for shipping. This includes order verification and packaging.
Delivery Time: Once the order has been processed and shipped, the expected delivery time will range from 6-12 days, depending on your location and the efficiency of the local postal service. Please note that this is an estimated timeframe, and actual delivery times may vary.
SHIPPING CUSTOMS AND DUTIES:
Please note that RASM has already covered duty payments, so customers are not required to pay any additional customs, duties, or other import fees, as these have already been included in the product price. This ensures there are no hidden surprises.
CORRECT SHIP TO AND BILLING ADDRESSES
Please ensure all addresses are correct and any unit and apartment/suite numbers are all listed in the address section and not as a separate note. If the Billing address is different from the Shipping address, please specify. RASM will not be responsible for re-ship charges due to incorrect or incomplete address information provided.
TRACKING YOUR ORDER
Tracking information is sent via email once your order ships. It is the customer's responsibility to track their order. If an order is sent to a local post office, or pickup location, it is the customer's responsibility to pick up their order in a timely manner. If a customer fails to pick up their order in time, and RASM incurs any charges for return shipping or disposal of an unclaimed item, we cannot provide a refund. Please track your orders carefully.
RASM is not responsible for lost or damaged packages. Once a shipment leaves our warehouse, it is the shipping company’s responsibility. If your package is lost or damaged, please contact the shipping company immediately to file a claim for loss or damage.
RETURNS & REFUNDS
We take the utmost care in packaging all of our products securely for shipping. RASM is not responsible for any damages incurred during the shipping process. If your item arrives broken or damaged due to mishandling during the shipping process, please contact the shipping company immediately to file a claim.
If an item arrives damaged (unrelated to the shipping process), or if you are not completely satisfied with your purchase, please email firstname.lastname@example.org. We will be happy to work with you on a resolution.
For domestic (within Canada) returns, please note that shipping charges are nonrefundable, and return shipping fees may apply.
Returns are not available at this time on international (outside of Canada) orders. If you're an international customer, please email email@example.com for assistance with your order.
For domestic returns, please allow up to 2 weeks for us to receive your return and process your request. Refunds will be issued to the original form of payment.
While we try to be as accurate as possible, we may occasionally make a mistake in fulfilling orders. If items are missing from your order, please contact us within 7 business days of receipt of the package for a resolution.