We now ship Worldwide. Shipping costs are calculated at checkout. The rates depend on multiple factors:

• The size and weight of the order
• The destination country of the shipment
• The location of the warehouse where the product is stored

The shipping rate will be presented before you complete your purchase.

RASM covers all applicable customs fees & duty payments. These fees are included in the shipping rate, so customers pay nothing more when they receive their order with some exceptions. We will let you know if you have to cover customs and duties.

North American orders placed before 12pm EST are processed and shipped out the same day. Orders placed after 12pm EST will ship the next day. Please carefully review your order information (including name, address, email and phone number) before purchasing. We cannot make any changes to your order once it has shipped. Delivery within N. America will be anywhere from 2 - 6 days, depending on your location.

For international customers, our processing time is 2 business days. 90% of our packages arrive within 8 - 10 business days. Please note that this is an estimated timeframe and that actual delivery times may vary depending on your location and the speed of customs clearance.

[Note: We include duties and brokerage fees in our shipping prices so you won't pay extra when your order arrives.]

Please ensure all addresses are correct. Be sure to include any unit/apartment/suite number associated with your address. RASM will not be responsible for re-ship charges due to incorrect or incomplete address information.

Tracking information is sent via email once your order ships.  It is the customer's responsibility to track their order.  If an order is sent to a local post office or pickup location, it is the customer's responsibility to pick up their order in a timely manner.  If a customer fails to pick up their order in time, and RASM incurs any charges for return shipping or disposal of an unclaimed item, we cannot provide a refund.  Please track your orders carefully.

RASM is not responsible for missing or lost packages.  Once a shipment leaves our warehouse, it is the shipping company’s responsibility.  If your package is lost in transit or says "delivered" but appears to be missing, please contact us immediately for help in tracking it down. We will work with the courier to help locate your missing package.

Once an order is placed, there is a very brief window during which we may be able to cancel or modify your order, but we cannot guarantee this option. Once an order has been processed, even if it has not yet shipped, we are unable to make any changes.

If you need to modify your order, please contact us as soon as possible, and we will do our best to assist you if the order has not yet been processed. Otherwise, any changes, returns, or exchanges will need to follow our return and refund policy.

Please review your order carefully before checking out to ensure all details are correct. At this time, we cannot accept returns or provide exchanges outside of Canada.

For Canadian Customers:

When returning items, they must be unused and in their original packaging. Original shipping fees are non-refundable, and restocking fees will apply as follows:

• $5 for 1 - 2 items
• $10 for 3 - 5 items
• $15 for 6 or more items

If you'd like to request a return, please contact RASM within 3 days of receiving your order. Items must be shipped back within 3 business days of receiving the return shipping label and return instructions. Any delay will void the return, and the product(s) will be considered final sale.

Please allow up to 2 weeks for us to receive your return and process your refund request. Refunds are subject to inspection of the goods and, if approved, will be issued to the original form of payment.  

For International Customers (outside of Canada):

Returns/exchanges are not available at this time. Once an international order has shipped, the order is considered a final sale. Please be sure to review your order carefully before checking out. If you are an international customer and need help with your order, please email contact@rasm.co for assistance.

We take the utmost care in packaging all of our products securely for shipping. RASM is not responsible for any damages incurred during the shipping process. If your item arrives broken or damaged due to mishandling during the shipping process, you must provide photos of all packaging material (plastic mailers, bubble wrap, styrofoam, etc), shipping boxes, shipping labels and product boxes. The shipping company requires this specific photo evidence in order to process a damage claim and issue a refund. Damage claims must be submitted within 72 hrs of receiving a damaged product. Please keep all product packaging and shipping boxes until your damage claim is fully resolved.

If your item arrives with a small flaw (a minor chip/dent/scratch/mark), we will offer a discount on this product, accordingly.  Replacements or refunds will only be sent in the case of a product being severely damaged in transit to the point it greatly affects the use, appearance, or functionality of the product.  Please reach out to us within 72 hrs of receiving your order if you have a concern about the condition of your product. We'll do our best to resolve it to your satisfaction.

For Canadian customers, we will send a return shipping label for you to mail the product back to us.

Please keep all product packaging until your damage claim is fully resolved.

While we try to be as accurate as possible, we may on rare occasions make a mistake in fulfilling orders.  If items are missing from your order, please contact us within 72 hrs of receipt of the package for a resolution. Please keep all shipping boxes and product boxes (of additional items in your order) until this issue is resolved.